Update: Providence’s response to the global IT disruption
- Category: St. Joseph Hospital
- Posted On:
We’re now in our third full day of responding to the IT disruption caused by the CrowdStrike outage. We continue making progress on restoring systems throughout our family of organizations.
Here is where the overall situation stands since yesterday’s update:
- As of 7 p.m. July 20, more than 95% of all clinical applications and back-end servers have been recovered, and many locations have all their applications back online.
- Some locations may have site-specific applications that are not fully recovered. Please work with your local command center or the IS Service Desk (844-922-7548) for support.
- Although many computers and devices still need to be restored, more than half of our estimated 20,000 Mission-critical computers and devices that were affected have been restored.
- IS teams are working non-stop to get the remaining affected devices back online as quickly as possible. Mission-critical devices will be prioritized.
What you can do – new information
- Be vigilant about fake Providence emails giving an “all clear” from the CrowdStrike incident and providing links. These are phishing emails. Do not click on the links. Report these emails using the Outlook “Report A Phish” button.
- Legitimate systemwide updates are sent from Providence Communications (communications@providence.org). Local updates will come from your legitimate local communication channels.
- To ensure our IS teams can stay focused on Mission-critical fixes, please continue using the IS Service Desk as your first point of contact for IT support.
- Please do not bring your device to a Providence facility for service unless instructed to do so by the IS Service Desk. They have developed a new process to determine the best way to get caregivers back online as quickly as possible. Caregivers who previously contacted the IS Service Desk but were unable to get their laptops restored should call back for updated support.
Resources
- Previous updates: Day one and day two. See day two for information about the Epic upgrade rescheduled to July 28.
- Caregiver FAQ (updated regularly).
- Providence blog (information to share with the public).
We appreciate your patience and want to assure you that we are doing everything possible to resolve this situation as quickly as we can. Special thanks to our Information Services teams for continuing to work around the clock supporting our caregivers and patients.