Update: St. Joseph’s response to the global IT disruption

Crowdstrike outage update as of 10 a.m.

• Across the system, more than 95% of all clinical applications and back-end servers have been recovered. At St. Joseph, most applications are stable; work continues on Pyxis.
• IS teams are working non-stop to get the remaining affected devices back online as quickly as possible. Mission-critical devices will be prioritized. Report critical issues to House Supervisor.
• Many computers and devices still need to be restored and IS is maintaining a running list. Current focus is our largest departments with the most devices affected.
• Lab Telcor interface (POC) has a backlog of results to upload, so will take some time to catch up.
• Providence caregivers are reporting phishing attempts that include fake emails, phone calls and texts. Legitimate systemwide updates are sent from Providence Communications (communications@providence.org). Local updates will come from your legitimate local communication channels.
• Good news! Starbucks is returning to normal operating hours tomorrow.
• Command Center will meet tomorrow, Mon. Jul 22 at 9:30 am to assess progress.

Resources

• Previous updates: Day one and day two. See day two for information about the Epic upgrade rescheduled to July 28.
• Caregiver FAQ (updated regularly).
• Providence blog (information to share with the public).

We appreciate your patience and want to assure you that we are doing everything possible to resolve this situation as quickly as we can. Special thanks to our Information Services teams for continuing to work around the clock supporting our caregivers and patients.